Automatic order refunds
If the upstream provider cannot allocate a number, or reports an eligible canceled, timed-out or refunded verification state, CDS Verify returns the order price to the customer's CDS wallet automatically.
Completed verifications
An order is generally considered consumed once a verification code is successfully delivered. Completed orders are normally not refundable unless required by law or there is a confirmed platform billing error.
Customer mistakes
Refunds are not normally issued where the customer entered a number incorrectly on another service, selected the wrong service, changed their mind after successful delivery, or used the verification in a way rejected by the third-party platform.
Wallet deposits
Wallet deposits are intended for purchases on CDS Verify. Requests to return unused wallet funds to the original payment method are reviewed individually and may be subject to identity checks, payment-provider rules, fees and applicable law.
Disputes
Contact CDS support before filing a payment dispute so we can review the payment reference, wallet ledger and order status. Chargeback abuse may result in account restriction.
Contact
For refund help, contact 0503744993 or cdsghana24@gmail.com and include the order or payment reference.